RETURNS

To be eligible for a return, your item must be unused and in the same condition that you received it, including its original packaging.

If for any reason you wish to cancel your order or aren't satisfied with your product on receipt, please contact me on the Confessions (contact) page, or on velvethellraiser@outlook.com to arrange a return. This must be within 14 days of receiving the item. I will then provide you with a return address.

Once I receive the returned product in its original condition, I will issue a refund for the product price plus the original shipping cost. Please note I do not cover the cost of return postage to the address I provide.

If your item arrives damaged, creased, or faulty, please contact me within 3 working days of delivery so I can inspect it and make a claim where applicable. Please include a photo of the damage.

Please note: If you contact me after the 14-day window, I will not be able to accept the return. Any damage must be reported within 3 working days of delivery.

The above is in accordance with the EU Consumer Rights Directive (CRD).

Late or missing refunds

Refunds can take 7-10 business days and are down to your bank. If you haven't received your refund yet:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before the refund is officially posted.
3. Contact your bank, as there is often processing time before a refund appears.

If you've done all of this and still haven't received your refund, please contact me at velvethellraiser@outlook.com or Confessions (contact) page.

Exchanges

I only replace items if they are defective or damaged. If you need to exchange an item for the same product, email me at velvethellraiser@outlook.com or at Confessions (contact) page.

Return shipping

You are responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for an exchanged product to reach you may vary. If you are returning an item worth over €75, please consider using a trackable shipping service or purchasing shipping insurance, I can't guarantee that I will receive your returned item.

Last updated: 27 July 2026